Refund policy
at coastal found, every piece is handmade with care in surrey using sterling silver and hand-collected sea glass, shells and natural materials. because each piece is made by hand, slight variations make every item unique.
returns
if you've changed your mind, you have 14 days from receiving your order to request a return.
to be eligible for a return, your item must be:
- unworn and unused
- in its original packaging
- in the same condition you received it
to start a return, please email email@coastalfound.com with your order number and reason for returning.
unless your item is faulty or we've made a mistake, customers are responsible for the cost of return postage. we recommend using a tracked service, as we're unable to take responsibility for items lost in transit.
refunds
once we've received and inspected your return, we'll let you know whether your refund has been approved.
if approved, your refund will be sent back to your original payment method within 5–10 working days.
original shipping costs are non-refundable unless your item is faulty.
faulty or damaged items
please inspect your order when it arrives.
if your jewellery arrives damaged, is faulty or you've received the wrong item, please get in touch within 14 days of delivery with a few photos so we can make things right.
non-returnable items
the following items cannot be returned unless they're faulty:
- custom or commissioned jewellery
- personalised pieces
- earrings that have been worn, for hygiene reasons
exchanges
if you'd like to exchange your jewellery, the easiest option is to return your original item (if eligible) and place a new order.
contact
if you have any questions about returns or refunds, feel free to get in touch at email@coastalfound.com.